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ITIL® Foundation is a comprehensive collection of best practices framework from AXELOS Limited, UK, in delivering IT services effectively and efficiently that brings value to customers. Certificate in ITIL Foundation is a proof that the person understands ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices in IT Service Management.
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.
ITIL is the most widely accepted Best Practices Framework in IT Service Management in the world. This is relevant to anyone involved in the delivery or support of IT services.
Our course in ITIL® Foundation Certification Training is packed with lots of practical examples and recaps, that reinforces learning and gives a thorough grasp of the concepts. This in turn helps delegates to pass the exam successfully. The ITIL Foundation exam can be taken online or as a paper based test that can be conducted by us.
Introduction |
Service Management as a Practice |
Service Strategy |
Service Design |
Service Transition |
Service Operations |
Continual Service Improvement |
Individuals who require a basic understanding ITIL Framework and how it can be used to enhance the quality of IT Service Management in the organization.
IT Professionals working within an organization that has adopted to ITIL and who needs to be informed thereafter to contribute to an ongoing service improvement program.
ITIL® Foundation is a comprehensive collection of best practices framework from AXELOS Limited, UK, in delivering IT services effectively and efficiently that brings value to customers. Certificate in ITIL Foundation is a proof that the person understands ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices in IT Service Management.
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.
ITIL is the most widely accepted Best Practices Framework in IT Service Management in the world. This is relevant to anyone involved in the delivery or support of IT services.
Our course in ITIL® Foundation Certification Training is packed with lots of practical examples and recaps, that reinforces learning and gives a thorough grasp of the concepts. This in turn helps delegates to pass the exam successfully. The ITIL Foundation exam can be taken online or as a paper based test that can be conducted by us.
Introduction |
Service Management as a Practice |
Service Strategy |
Service Design |
Service Transition |
Service Operations |
Continual Service Improvement |
Individuals who require a basic understanding ITIL Framework and how it can be used to enhance the quality of IT Service Management in the organization.
IT Professionals working within an organization that has adopted to ITIL and who needs to be informed thereafter to contribute to an ongoing service improvement program.
This course is designed for IT Professionals who would like to learn ITIL and take the ITIL exam. The course includes the ITIL Foundation eLearning Course, plus the ITIL Foundation Exam Preparation eLearning Course.
This advanced bundle for IT Professionals who currently use or plan to use ITIL and are interested in becoming an expert in ITIL Best Practices.
Theory + Practice = ITIL Best Practices
Upon successfully achieving the ITIL Foundation, the participant will earn 2 credits
The ITIL® Foundation is an entry level Training Program. There are no required prerequisites to take the Exam. However, IT experience is highly recommended.
It is a good idea to get trained from an Accredited Training Organization (ATO) since they are approved by APMG and legally permitted to conduct Training and Certification. The syllabus and the trainer will be assessed and approved by AXELOS Limited- the governing body for ITIL®.
Once you are ITIL® Foundation Certified, then you are eligible to take Certification Training at the Intermediate level; leading to ITIL® Expert. Please note that there are 2 separate streams at the Intermediate level. Depending on your area of focus you choose a particular stream.
ITIL® Certification starts with ITIL® Foundation. There are then two streams at the Intermediate Level. The prerequisite to take any of these intermediate courses is the ITIL® Foundation Certificate. The two streams are:
To become an ITIL® Expert you are required to have a minimum of 22 credits. The credit per module is mentioned adjacent to each module. You can either do all the modules in Service Life Cycle or do all the modules in Capability or a combination from either stream. However to do MALC, which is mandatory, one needs to have a minimum of 17 credits. Successfully passing MALC will fetch two certifications - one for completing MALC and the second - the coveted ITIL® Expert Certification.
The course duration is as per the credits awarded for each module. It is 3 days for Service Life Cycle, 4 days for Capability and 5 days for MALC.
The Service Life Cycle (SLC) is the core of ITIL®. This stream is for those who are directly delivering customer facing services by executing the ITIL® processes
The Capability module is for those who are basically interested in designing, developing and implementing processes that meet business objectives. For example Process Owners, Process Managers, and Process Practitioners.
The ATO will be offering the examination. Exams are offered paper based and online. Exams taken Online display your result immediately. Whereas it may take 3-4 working days to get the result for a paper based exam. Each Examination Institute has their own model for conducting the Exam.
There are many Examination Institutes that are accredited through AXELOS. They simply conduct the Exam. Training Institutes, such as Redstone Learning have to be accredited with one or several of such Examination Institutes such as APMG International, TUV-SUD Germany, EXIN.
Foundation: A minimum score of 26/40 (65%) is required to pass the Foundation Exam. Intermediate Level Exams: A minimum score of 28/40 (70%) is required to pass an Intermediate Exam.
MALC Exam: A score of 35/50 (70%) is needed to pass the MALC exam.
There are no negative marks given for any of the Examinations. The marks for the Foundation Exam is either a 1 for a correct answer, and 0 for a wrong answer. For the intermediate examination it is different since it is gradient based. The best/correct answer will fetch full 5 marks. An almost right answer will fetch 3 marks. A slightly correct answer will fetch 1 mark, and 0 for a wrong answer.
There is no validation as such. If there is a major change – similar to what happened with ITIL® v2 to ITIL®v3, then there may be a bridge exam. However as of now there is no such indication of a major change coming up in the near future.
All ITIL® trainers must be "sponsored" by an ITIL® Accredited Training Organization (ATO). They should have minimum of 9 credits. Proof of certification along with profile should be forwarded by the ATOs lead trainer to the Examination Institute. The lead trainer should mentor the new trainer and the Examination Institute will also conduct an interview to assess the capability of the new trainer.